Quick Help
Most common scenario in Libraesva ESG
In order to offer a reliable and fast support to all our customers, please proceed as follows BEFORE opening a support ticket: Check documentation to ...
Mon, 23 Jan, 2023 at 2:20 PM
You can report spam and false positive samples to the ESG laboratories, directly from the Search page following the screenshot below. All samples are an...
Fri, 23 Sep, 2022 at 9:47 AM
Whitelists and Blacklists are used for exceptions on email content checks, for exceptions on attachments check out "attachment filters". Admin...
Mon, 23 Jan, 2023 at 1:57 PM
Attachment filters are used to manage exceptions for file attachment checks. Files that match an "allow" rule skip content checks including QuickS...
Mon, 23 Jan, 2023 at 1:58 PM
If a message has been rejected you'll see a result like that one in the screen: By clicking on the green "eye" icon, you'll see a...
Mon, 23 Jan, 2023 at 2:12 PM
In order to check the reason why messages are stuck in queue you can click directly on the dashboard here: A list of full queue is shown. By click...
Mon, 23 Jan, 2023 at 2:28 PM