In order to offer a reliable and fast support to all our customers, please proceed as follows BEFORE opening a support ticket:

  1. Check documentation to see if what you are asking for is a documented feature (online version available at
  2. Support request about email tracking, False Negatives and False Positives messages, and general email related issues that are not classified as product related problems, will be automatically set to low priority and answered only after all other pending requests are closed with no time guarantee.

Thank you for your collaboration.